abacus consultants
Banking / Financial Services / Broking

Collections Manager

Vacancy: 1
Posted: 23-Sep-2015
Mumbai, Calicut, Chennai, Mannapuram, Kumbakonam
3 Lacs-5 Lacs
2-6 yrs

Vacancy Type
Regular
Preferred Industry
Banking / Financial Services / Broking, Telecom / ISP
Department
Asset Collection
Role
Collections Manager
Essential Qual-UG
Any Graduate
Essential Qual-PG
Any Post Graduate
Gender
Any
Employment Type
Permanent
Marital Status
Any


Job Profile

Receivable Management • Follow up on strategies of field for the portfolio managed. • Monitor and review field team to achieve set targets. • Achieve the Resolution, Normalization & Rollbacks as per targets. • Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts. • Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager to prevent the same Productivity Management • Ensure optimum delivery from field calling channel by maximizing resolutions/ roll backs/ normalization through given resources • Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion • Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams • Account level review of cases tagged as “NC”, dispute, expired etc Vendor Management • Relationship management with the pickup/ referral vendors • Ensure 100% compliance of the vendor to laid down process of DRA certification/ Police verification etc • Review all the receipts reported lost, cancelled and discrepant and take appropriate action against any particular field collector basis repeated lapses Negotiation & People Management • Facilitate and monitor recruitments with a clear objective of future requirements and timely communication of the same to the vendor to prevent shortfall of field resources • Design review mechanism along with agency supervisor to ensure adequate portfolio churn and set productivity bench marks. • Improve collection efficiency and maximize resolution/ roll backs.\ Motivate the team in order to meet units targets.

Responsibilities


Key Skills


Other Special Requirements

N/A


Contact Details

Recruiter Name: Hiring Shop
Mobile: 0141-4060888
Email: videocvbanwao1@gmail.com